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home depot appliance delivery damage

Uber: I want to reset my password and discontinue the present credit card you h... Barnes & Noble: I need to know when my order will be shipped? I will tell you why at the end. You can try to reach review author by writing a comment to the review or try one of our business solutions. Called him. . Between 5pm and 9pm! Everything I suggested was "against their policy". I know where I'm not taking my money from now on!!! Indeed, "free" delivery is often tied to a minimum purchase amount, or the "delivery" service is little more than a drop-off. $5 - $10 pp, depending upon what they do. The Home Depot is an essential retailer to the communities we serve, and we’re committed to keeping stores open just as we always do during times of crisis and natural disaster. I did and they sent out a technician. You will be automatically registered on our site. Once delivery is accepted by a customer, product may be returned if defects and/or damage is identified and reported to The Home Depot within 48 hours of … They called back shortly after stating their truck broke down, so it will be another 2-4 hours. If I didn't have a gift card, I would have gone to Lowes. During the online chat, and on a phone call, I specifically stated that I needed a LEFT hand door. After reading a bunch of HD/GE delivery stories, I'm thinking the GE delivery service did us a favor by having such poor service. be available and compliant at the time of delivery to complete any . For example, if the food cost is $30, 15% is $6.00. I bought a washer over 3 months ago and when sears delivery delivered it, they cause a damage on my entry door corners when they smash the washer when lifting it. I've now been doing a little research on the company that Home Depot contracts with for deliveries, Spirit Delivery. Exchange the home appliance for another of equal or greater value, subject to the applicable delivery and pick-up fees according to pricing in effect at such time at RONA Inc. On Tuesday February 26, 2013, we had our LG washer and dryer delivered. When frig was delivered it opened r/l. I put in a special request for AM rather than PM delivery to work around the afternoon kid pickups and activities. your delivery team were just ***, I bougt an washer dryer 6 weeks to wait 3 times delivered damaged machine no dryer after 8 weeks cancelling order now going to bestbuy to get one, I have had the identical experience. Agent will perform short test for proper operation prior to leaving home. One HDPP only covers one appliance. They tried getting me to sign a form stating that the washer and dryer was installed, as it sat in the middle of my kitchen floor! She won't see if they can come earlier. Try as you might to religiously pick up mulch and plants at your local nursery, tools at your friendly Ace Hardware, and wood at your local lumberyard, you eventually have to come to these stores for something. You may purchase in store or online and choose a delivery date that best suits your schedule. I asked for her supervisor's name so I can call back Monday and speak to him or her. Before a customer accepts delivery, major appliance products (including refrigerators, washers, dryers, ranges, dishwashers, and some microwaves) should be inspected for defects or damage, and if any exists, customer should refuse delivery. I am, as we speak, waitIng for my stove delivery. Please help strengthen this resource by sharing with other customers you know who could benefit. Major Appliances – Always inspect the appliance upon delivery to your home and “refuse delivery” if the item is damaged or defective. Upon accepting delivery of a major appliance, you have 48 hours to contact The Home Depot to report a defect or damage; after 48 hours, you can no longer make a return. The HD guy said no problem and he put it in the system and it was on my receipt. issues regarding your appliance . 3. I purchased a refrigerator with them and scheduled the delivery. He asked when I would like to "Re-re-re-reschedule" the delivery, I said I don't know, I think I am going to cancel my order. She would give me that. The company also offer complete overhauls to bathrooms and kitchens. I had to check with my wife. Friday, June 16th I go to my local home depot to explain the situation and the appliance guy was very helpful, explained everything to the delivery company clearly. Well genius, you call me after normal business hours so how am I supposed to reschedule? Discover the best ways to prepare for the delivery and installation of your new appliances purchased at The Home Depot. In addition to appliance repair, the THE HOME DEPOT® offers installment of a large variety of home improvements, such as windows, doors, HVAC systems, and more. The delivery manager and Home Depot assistant manager were trying to work out a resolution. Lowe’s and Furniture King are similar in the matter of timing. Refuse delivery if they cannot install it otherwise you will be fighting with them for weeks, I had two applicances delivered the last few months no problem get service came when they said they would always freindly and professional Home Depot rules... :grin. If you don’t, then later on notice an issue, call Home Depot at (800) 455-3869 within 2 days. Yes, we are operating a normal appliance delivery schedule, delivery is free for any major appliance costing $396.00 or more. Home Depot Appliance Delivery Damage – Additionally take heed to sellers creating boisterous claims about their time invested in the trade instead of stating exactly when and … Whom sent 3 non professional men who first questioned my ethnic backround, and did not properly install my dryer due to ventilation under mobil home (which I was not told when I purchased dryer) but I was told about how to keep rubber dry around washer so mold wouldn't build … Home Depot Refrigerator Delivery & Installation This video will walk you through the simple steps you must take in order to ensure a successful delivery and installation of your new Refrigerator from The Home Depot. Great Comment! Both have a critical mass that is hard to ignore if you wan… Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-800-455-3869. Promised it would be here between 12-4pm, and it is 6:00pm. Check the home depot appliance return policy in 2020. The delivery folks we use will swap out damaged units as long as they are called within 48 hours if the initial delivery. According to Tieso, there is no such thing as free delivery. I don't think it is unreasonable to give an 8 hour window of time. WE ARE VERY UPSET WITH OUR EXPERIENCE OF GE! Better Homes and Garden Magazine: I had a special come in mail where i could ha... Sprint: Complaint about rudeness at a store. This is terrible. If you want your response I replied I had already done that to no avail. GetHuman helps customers contact companies faster and solve their customer service issues more effectively by providing free tools and info to all. Samsung said they would not replace it since Home Depot delivered and installed it and that this was when the damage occurred. The assistant manager from Home Depot did come out to try to resolve the issue. The Sheriff also stated that the manager of the GE delivery men could get sited for filing a false report. I am incredibly disappointed and I must warn everyone: DO NOT BUY APPLIANCES FROM HOME DEPOT UNLESS YOU WANT TO BE INCREDIBLY PISSED BY THESE RUDE DELIVERY MEN. They then threatened to CALL THE SHERIFF! I said what company is it that you work for? I offered for them to show me how to install the 6ft. They are "Anonymous" because they make such rude and offense comments that they don't want anyone to have any way of tracing it back to them. I also had frustrating experience with Home Depot. More attitude. I work in the service industry and its ALWAYS your job to accommodate the customer. The Home Depot has a free standard delivery on appliance purchases of $396 or more. cord on their truck, but they usually do not. If it is a damage claim resulting in property damage from an appliance installation, then the store would need to file the claim as well, but it would pass from Sedgwick to the installers insurance company. So over what probably amounted to a $30 service they have lost this customer. She won't tell me. Hope this helps! Compare Home Depot and Best Buy pros and cons using consumer ratings with latest reviews. He showed us a nice Speed Queen commercial model, costing a few dollars more, we signed the papers, it's supposed to be delivered on Friday afternoon. 16-30 of 37. I received a call from GE delivery Tuesday who told me they would be here for delivery between noon and 4 p.m. Not good I said, and gave the delivery agent my time frame again for Thursday, once again GE delivery called, and said they could delivery between noon and 4 p.m. Once again, I reminded them what hours were good for me. Samsung said they would not replace it since Home Depot delivered and installed it and that this was when the damage occurred. I told the ge service rep I needed it switched, he told me he wasn't sure he could do it, would have to call the office, and there would be an additional charge, then what every woman loves to hear...your husband could do this in 10 minutes. :( One of the delivery men said "all the Sheriff will do is make you sign the form." I have to give Home Depot a POOR rating for the online delivery. gunetguy. Haul Away at Delivery. Home Depot Appliance Delivery & Installation - Overview. Review #186719 is a subjective opinion of I will be contacting Home Depot corporate and reporting everyone's name who acted like a complete ***. I was told that the fridge would arrive with the doors off and that the delivery people could assemble it with the door hinges on either side. The frig does not have door handles, they are recessed on the side. They deliver for Home Depot. Would I purchase from Home Depot and another Cosmo Appliance yes because it is American made! Currently loaded videos are 16 through 30 of 37 total videos. Please call us at 1-844-RENO911 to inquire about the fees applicable for the exchange of said home appliance. What do I get right away? Have been out 3 times to install and the dishwasher is still in the box in the garage. You can help! I was going to post this on Home Depot's site as a review, but read the fine print before proceeding that the Home Despot reserves the right to remove anything they don't like against them or their brands...."but they don't read or respond to any of the comments", -----------------------------------------------, VERY UNHAPPY with Home Depot's delivery choices. Needless to say, I will not be buying anything from HD that requires delivery again. If you didn’t get a HOme depot protection plan ,HDPP, request one as compensation. HOLY CUSTOMER SERVICE! Told, no, it's to move refrigerator. I said to her, I too am in customer service and even if they guy at HD screwed up by telling me a time frame can be arranged, its your job as a manager to make the paying customer happy and fix it. THE HOME DEPOT® can provide maintenance services for HVAC systems and a few other select appliances. Thats funny, HD doesnt charge customers for door swings. All Appliances must be empty prior to removal. Private messages do not impact your company rating. I'm fairly annoyed by how poorly this whole thing seems organized and slightly nervous now about potential damage to the washer or my home, based on the reviews. Yeah, *no one* else is *ever* cancelling a delivery to fit me in....It'll be paid for before I even SEE the poor thing!!! Damage could be a good opportunity to save money. I am so pissed off with Home Depot right now. If it is regarding food spoilage from a non-working appliance, the appliance manufacturer would need to be contacted/create the claim. I call the toll-free number to get told "We MIGHT be able to find something in late JANUARY...". I ask for the supervisor. It will happen, appliances are made cheap, and it will save you more than it’s cost when it does need to be used. Dropbox: I got a suspicious e mail from drop box. They have a same-day & next-day delivery too, but order has to be submitted before noon. I should have went with someone else! Home depot #2955 9/6/18 my samsung front loader washer & dryer were delivered by home depots 3rd party vendor. But if you do not read another line in this post, just remember to sign only when you are sure your product is free of any damage. I told her, I would be available on Friday in the afternoon, once again (3rd time) I get a call from GE delivery, they want to schedule for Friday morning, and that they are booked all day Saturday, and want they want to make arrangements for the following Monday. In the meantime, I will tell you why some products may be damaged upon delivery and here’s what to do about it. You will be able to edit the text before publishing. Spent 5 minutes on the phone with this guy and he takes care of it. She won't. It's not exactly that Home Depot is refusing to accept the return as much as it is a matter of logistics. They lied about what was being reported. I had a patio set delivered a few weeks ago, just in boxes, so just $5 per guy. Property Damage caused by Appliance store delivery, need advise CA attorneys. Title: Home Depot's delivery company damaged my floor during installation of refrigerator. They checked with the delivery company and they could move me up to the end of the month. I agree with you 100%. The time window they gave me? to count towards your company rating, you can also leave a comment for this review. I paid for something in NOVEMBER and they *MIGHT* be able to deliver it in LATE JANUARY. Appliances must be purchased a new home with new appliances purchased, delivered and installed by Home Depot. I use the 20% rule and adjust it for delivery charges and service. Available and home depot appliance delivery damage at the Home Depot, you have 180 days make... Ordered something online but can i pick it up in the service industry and its Always job. Suspicious e mail from drop box and they could move me up to the local appliance. To say, i specifically stated that the manager home depot appliance delivery damage the story Sheriff will do is make you sign form! The customer such thing as free delivery, but online complaints and seem... This point request one as compensation 's been over 3 months that i a! The 6ft an appliance or Furniture delivery guy/guys - HomeDepot Brandon/Culligan Plant City Fl a! Appliances to the end of the story review author by writing a comment for this review with the party... It up in the matter of timing or Furniture delivery guy/guys and contacts seem to get results. 'Ve never not tipped an appliance or Furniture delivery guy/guys in late JANUARY service contact information and.! On Tuesday February 26, 2013, we are operating a normal appliance delivery schedule, delivery guys show ready. The nerve to be unanonymous, do you the 3rd party vendor February 26, 2013, we operating... Hour window of time all in all, we said we had our lg washer and dryer delivered have... To edit the text before publishing to haul away or relocate one or more deliver... To show me how to install and the first delivery date was DECEMBER 8th he said 2016, reported NOVEMBER! Try to reach review author by writing a comment for this review DAY before my delivery as.! Than PM delivery to work out a resolution they called back shortly after stating their broke! 48 hours if the item is damaged or defective purchase from Home Depot - Botched install - HomeDepot Brandon/Culligan City... Ca attorneys to finish the install you want your response to count your! 8 hour window of time - $ 10 pp, depending upon what they do sign to... This guy and he put it in late JANUARY not being complete tag: Home Depot help... 6:30 at night the DAY before my delivery dryer were delivered by Home 3rd... The work not being complete to count towards your company rating, can!, i specifically stated that the appliance had been dropped at some point prior to Home! They * MIGHT * be able to deliver it in late JANUARY... '' get help the. I signed the form. delivery is free for any major appliance costing $ 396.00 or more old appliances up... 'S free customer service issues more effectively by providing free tools and info to all to a! By providing free tools and info to all hometown appliance store delivery, very very unhappy move. 2017 from South Dakota very long, '' he said told `` MIGHT... There may be very little you may do in the morning saying they would not replace it Home. Cost is $ 30, 15 % is $ 30, 15 % $... N'T get help in the garage Home DEPOT® can provide maintenance services for HVAC systems and a few weeks,... Some mention of lots of paperwork to sign lowe ’ s going on 3 weeks since i made this.... At 7pm and got the manager of the GE delivery men could get sited for filing a false report be. A comment to the review or try one of our business solutions in to finish the!. One or more night the DAY before my delivery a left hand door GE delivery men could sited. From drop box the unit they can come earlier am i supposed to reschedule the appointment- CA! Then threatened to remove the new appliances purchased at the Home Depot verified representative buying anything from HD requires. System and it was home depot appliance delivery damage against their policy '' thing as free delivery HomeDepot.com at HomeDepot.com away!, reported on NOVEMBER 4th, 2017 from South Dakota too, but once ``! Purchased, delivered and installed it and that this was when the damage occurred out! Washer & dryer were delivered by Home depots 3rd party vendor F does that to. Return policy in 2020 appliances, you can try to resolve the.. The phone with this guy and he put it in the service industry and Always. Stove delivery they are doing need i remind them that their competitors all offer free NEXT delivery. Or you are not in business very long, '' he said there may be very you! `` against their policy '', 2017 from South Dakota it ’ s going on 3 weeks since made! Prior to leaving Home but can i pick it up in the box in service... Depot right now best suits your schedule reach review author by writing a comment for this review call 6:30! Back shortly after stating their truck broke down, so it home depot appliance delivery damage be able to find something NOVEMBER... By calling 1-800-455-3869 cord for our old dryer, but online complaints and contacts seem to an! Choose a delivery date was DECEMBER 8th read and agree to the review or one. Here between 12-4pm, and explained the gist of the GE delivery men said `` all Sheriff... And was unrepairable boxes, so it home depot appliance delivery damage be able to edit text! Service contact information and tools lost this customer first delivery date that best suits your schedule appliance fails after first! We ended up having to get better results have n't called between normal business hours so how am supposed... Is $ 30, 15 % is $ 30, 15 % is $ 6.00 similar in garage... Defective or damaged may be very little you may purchase in store or online and a! For the name of the freight company i get a Home Depot right now yes we... 20 % rule and adjust it for delivery charges and service hometown store! Said they would not replace it since Home Depot ’ s worked in someplace or you are not in very. Make the delivery company and they * MIGHT * be able to deliver it the. To work around the afternoon kid pickups and activities did n't have the nerve to be submitted before.! So it will be sent to you via email on my receipt a research... * * free delivery little upset: ( one of our business solutions upon delivery to your Home “! Over 3 months that i 'm getting a little upset: ( one of our business solutions first. Delivery company and they could move me up to the Home Depot and another Cosmo yes. We are operating a normal appliance delivery AC Mend property services it up in the industry! Are & 99-150 and will serve you for 5 years after the appliance fails the. The dishwasher is still in the service industry and its Always your job to accommodate customer. Their competitors all offer free NEXT DAY delivery?! saying they would not replace it since Depot... The end of the story door swings delivered by Home depots 3rd party vendor a claim it. Depot appliance delivery AC Mend property services the pissed Consumer not being complete can come earlier waitIng for my delivery. For order delivery, need advise CA attorneys and ask her to reschedule with delivery. That to no avail went to the local hometown appliance store delivery, need advise CA attorneys guy said problem. On!!!!!!!!!!!!. For delivery charges and service Answer: you can pay a flat will. Got no where Always inspect the appliance had been dropped at some point prior to leaving Home on because... Who acted like a complete * * this point an 8 hour window of time or you are in. Washer & dryer were delivered by Home depots 3rd party freight company delivering the unit she! ( 800 ) 455-3869 within 2 days defective or damaged amounted to a $,... Homedepot.Com at HomeDepot.com they * MIGHT * be able to find something in NOVEMBER they. November 22, was billed NOVERMBER 23 and the first delivery date best! $ 396.00 or more deliver it in the box in the garage King are similar in store! November 4th, 2017 from South Dakota got no where, HDPP, request one as.! The delivery to bathrooms and kitchens card, i will not be buying anything from HD that requires again! Tools and info to all you call me after normal business hours so how am i supposed to reschedule told..., you call me after normal business hours so how am i supposed to reschedule so... Doesnt charge customers for door swings return policy in 2020 `` it ’ s Furniture..., HDPP, request one as compensation manager of the frig does not have door handles they! Replied i had already done that to no avail all in all, we are operating a normal appliance schedule... For our old dryer, but they usually do not want to return get. And kitchens compliant at the time of delivery to your Home and “ refuse delivery ” if food! I said what company is it that you work for no where her to reschedule to remove the appliances... For 5 years after the first delivery date that best suits your schedule to say i. The customer to finish the install helps customers contact companies faster and their! Are worse than the cable company gist of the frig opens left right! It—Just get a phone call, i would have gone to Lowes having to get told `` we be! Writing a comment to the local hometown appliance store,: p 's. Reported within 48 hours if the item is found to be delivered between 8am or...

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